Shipping Policy
Baker Rowe Shipping Policy
This shipping policy explains how Baker Rowe operates its shipping procedures and how we strive to meet your expectations with each and every order. Whether you’re a first-time buyer or a returning customer, we want to ensure that your experience with us is smooth and satisfactory, right from placing your order to the moment it arrives at your doorstep.
Table of contents
- Shipping and Delivery Options
- International Shipping
- In store or curbside pick up
- Order tracking
- Delayed Orders
- Shipping Restrictions
- Contact Information
Shipping and Delivery Options
We offer a variety of shipping options to suit the needs of our customers.
Free Shipping
As part of our commitment to an exceptional shopping experience, we are pleased to offer free shipping orders over $150, within the continental US.
Shipping Methods
We offer a variety of shipping options to suit the needs of our customers:
Most orders ship from our warehouse and we offer standard shipping of 3 to 7 business days.
We strive for a swift preparation process and orders are typically processed and dispatched within and up to 2 business days so that customers can receive their items promptly.
In certain situations, we ship directly from the manufacturer who may collaborate with a third-party supplier to handle the shipping, and take charge of shipping your products.
International Shipping
Baker Rowe offers shipping world wide. International / Worldwide customers are responsible for shipping cost.
Recipients of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient upon order arrival. .
In addition, customers are expected to handle customs clearance, import duties and taxes. Customers will need to settle fees with the delivery company upon order arrival.
In-Store or Curbside Pickups
At this time Baker Rowe does not offer in-store or curbside pickups from our warehouse.
Order Tracking
Each Baker Rowe order comes with tracking information sent to the email or phone number provided during checkout. To ensure you receive these updates, please double-check that your contact details are accurate.
Please note that due to mobile carrier fraud and spam alert systems, text message notifications may occasionally be blocked. We also recommend checking your email’s spam or junk folder for any communications from BakerRowe.com.
For shipments valued over $400, a signature may be required upon delivery. Keep an eye out for notifications from your shipping carrier regarding your order's status.
Delayed Orders
Unexpected delays may occur due to factors like logistics challenges, weather conditions, high demand, holidays, or carrier issues. At BakerRowe, we are committed to handling these situations with transparency and efficiency.
In the event of a delay, we will promptly notify you with updates, including the revised expected delivery date. To ensure you receive these notifications, please provide accurate contact details—both email and phone number—during checkout.
Please be aware that due to fraud and spam alert systems used by mobile carriers, text message updates may occasionally be blocked. We recommend checking your email's spam or junk folder for any updates from BakerRowe.com.
We understand the inconvenience caused by delays, and to maintain your satisfaction, we offer flexible options. If your order is significantly delayed, you may choose to:
- Continue with your order
- Modify your order
- Cancel your order for a full refund
For assistance, please contact our customer service team at 800-545-3601, and we’ll be happy to help.
Shipping Restrictions
Orders cannot be shipped to PO boxes. Oversized packages (packages larger than 12 x 12 x 12) can not be shipped to the US Virgin Islands, Guam, Puerto Rico, or US territories.
Contact Information
If you have any questions or concerns regarding our shipping policy, we encourage you to contact us using the details below:
Email: customerservice@bakerrowe.com
Phone: 1-800-545-3601
This document was last updated on September 13, 2024