Return Policy - INTERNATIONAL CUSTOMERS
International (Non-U.S.) Refunds and Returns
Baker Rowe does not collect taxes or fees from international customers. Non-U.S. customers are responsible for paying VAT, import duties, and any applicable taxes as required by their country and local jurisdiction.
🚨 Customs Disclaimer: Baker Rowe is not responsible for items delayed, held, or seized by customs in your country. Please check your local import regulations before placing an order.
1. General Returns
- All international (non-U.S.) sales are final and non-refundable.
2. Broken or Incorrect Items
- Damaged or incorrect items must be reported within 14 days of delivery, including photos and packaging details.
- If your order arrives damaged, please email customerservice@bakerrowe.com with supporting images.
3. Refund Policy
- Delivery fees are non-refundable.
- No price adjustments will be made after purchase.
- Refunds are typically processed within 3-5 business days after approval.
4. Preordered Holiday Merchandise & Partial Payments
- At this time, we can only accept partial payments from U.S. and Canadian customers.
- If you are outside these regions and wish to preorder, please contact customerservice@bakerrowe.com with the items you’d like to purchase and your shipping destination. We will provide an estimated shipping cost and determine if a preorder is possible.
- Partial payments for preordered holiday merchandise are non-refundable. These deposits secure production and cannot be refunded if the order is canceled.
- Final payment (remaining 50%) is due 10 business days before shipping. Orders will not ship until paid in full.
- If you need to update your shipping address or make alternative arrangements, please contact customerservice@bakerrowe.com as soon as possible.