Return Policy - INTERNATIONAL CUSTOMERS

International (Non-U.S.) Refunds and Returns

Baker Rowe does not collect taxes or fees from international customers. Non-U.S. customers are responsible for paying VAT, import duties, and any applicable taxes as required by their country and local jurisdiction.

🚨 Customs Disclaimer: Baker Rowe is not responsible for items delayed, held, or seized by customs in your country. Please check your local import regulations before placing an order.

1. General Returns

• All international (non-U.S.) sales are final and non-refundable.

2. Broken or Incorrect Items

• Damaged or incorrect items must be reported within 14 days of delivery, including photos and packaging details.
• If your order arrives damaged, please email customerservice@bakerrowe.com with supporting images.

3. Refund Policy

• Delivery fees are non-refundable.
• No price adjustments will be made after purchase.
• Refunds are typically processed within 3-5 business days after approval.

4. Preordered Holiday Merchandise & Partial Payments

• At this time, we can only accept partial payments from U.S. and Canadian customers.
• If you are outside these regions and wish to preorder, please contact customerservice@bakerrowe.com with the items you’d like to purchase and your shipping destination. We will provide an estimated shipping cost and determine if a preorder is possible.
• Partial payments for preordered holiday merchandise are non-refundable. These deposits secure production and cannot be refunded if the order is canceled.
• Final payment (remaining 50%) is due 10 business days before shipping. Orders will not ship until paid in full.
• If you need to update your shipping address or make alternative arrangements, please contact customerservice@bakerrowe.com as soon as possible.