Return Policy - INTERNATIONAL CUSTOMERS
All international orders must receive a return authorization. Please email firstname.lastname@example.org if you would like to return your item.
At this time we can't offer prepaid shipping on international orders.
Returns will be credited in the original currency used for purchase.
We cannot accept returns on gift cards, monogrammed, personalized, and special–order items, or on items damaged through normal wear and tear. We also cannot accept returns of final–sale items.
General guidelines for what items are ineligible for international shipping are:
- Some oversized items.
- Hazardous materials, live botanicals, aerosols, food products and other items restricted from exporting.
- Items with licensing restrictions.
- Gift cards.
Please note: Our electrics CAN be shipped internationally, but they MUST be used with the correct outlet adapters and voltage converters for your area. Plugging our electrics into improper outlets (in excess of 110–120 volts) may result in fire and/or injury.