Refunds and Returns


Refunds and Returns

1. General Returns

  • Items may be returned within 14 days of receipt for a refund of the merchandise value.
  • Returned items must be new, unused, and in original packaging to qualify for a refund.
  • Final sale merchandise is non-refundable.
  • Items not postmarked within 30 days or returned in damaged condition may receive a partial refund or be denied.

Return Shipping Fees:

  • $12 for single items.
  • 15% restocking fee for larger or multiple items.

2. Pop-Up Event Sales

  • All sales at pop-up events in California are final, as a portion of proceeds is donated.

3. Return Process

  • Returns must be initiated through our website, where detailed repackaging and labeling instructions will be provided.
  • Items must be securely packaged. Returns damaged due to inadequate packaging will not be eligible for a refund.

4. Broken or Incorrect Items

  • Damaged or incorrect items must be reported within 14 days of delivery, including photos and packaging details.
  • If your order arrives damaged, please email customerservice@bakerrowe.com with supporting images.

5. Refund Policy

  • Delivery fees are non-refundable.
  • No price adjustments will be made after purchase.
  • Refunds are typically processed within 3-5 business days after approval.
  • Gift receipt refunds will be issued as store credit only.

6. Holiday Merchandise Returns

  • Holiday items must be returned before the respective holiday:
    • Halloween: Return deadline – October 30th
    • Christmas: Return deadline – December 23rd
  • Returns after these dates are final sale.
  • Bethany Lowe and Katherine’s Collection merchandise is final sale and non-refundable.

7. Preordered Holiday Merchandise & Partial Payments

  • At this time, we can only accept partial payments from U.S. and Canadian customers.  
  • If you are outside these regions and wish to preorder, please contact customerservice@bakerrowe.com with the items you’d like to purchase and your shipping destination. We will provide an estimated shipping cost and determine if a preorder is possible.
  • Partial payments for preordered holiday merchandise are non-refundable. These deposits secure production and cannot be refunded if the order is canceled.
  • Final payment (remaining 50%) is due 10 business days before shipping. Orders will not ship until paid in full.
  • If you need to update your shipping address or make alternative arrangements, please contact customerservice@bakerrowe.com as soon as possible.