Refunds and Returns
Refunds and Returns
1. General Returns: You can return items within 14 days of receipt for a refund of the merchandise value. Items must be in salable condition—new, unused, and in original packaging.
Final Sale Merchandise is not refundable.
Items not postmarked within 30 days or returned in damaged condition may not be refunded fully. Return shipping fees apply:
- $12 for single items.
- 15% restocking fee for larger or multiple items.
2. Pop-Up Events: All sales at pop-up events in California are final due to a portion of proceeds being donated.
3. Return Process: Returns can be initiated on the website, with detailed steps for repackaging and labeling provided. Customers must use secure packaging, and damage due to inadequate packaging disqualifies the return.
4. Broken or Incorrect Items: Damage or incorrect shipments must be reported within 14 days, along with photos and packaging details. If items arrive broken, please email customerservice@bakerrowe.com
5. Refunds: Non-refundable delivery fees and no price adjustments. Refunds typically take 3-5 business days after processing, with gift receipts refunded as store credit.
- $12 for single items.
- 15% restocking fee for larger or multiple items.
2. Pop-Up Events: All sales at pop-up events in California are final due to a portion of proceeds being donated.
3. Return Process: Returns can be initiated on the website, with detailed steps for repackaging and labeling provided. Customers must use secure packaging, and damage due to inadequate packaging disqualifies the return.
4. Broken or Incorrect Items: Damage or incorrect shipments must be reported within 14 days, along with photos and packaging details. If items arrive broken, please email customerservice@bakerrowe.com
5. Refunds: Non-refundable delivery fees and no price adjustments. Refunds typically take 3-5 business days after processing, with gift receipts refunded as store credit.
6. Holiday Merchandise: Must be returned before the respective holiday (October 30th for Halloween, December 23rd for Christmas). Holiday items after these dates are final sale. Katherines Collection Merchandise is not refundable.
Certain items like custom orders, monogrammed items, and mattresses are non-returnable.