Refunds and Returns

Refunds and Returns

INTERNATIONAL RETURNS

INTERNATIONAL RETURNS, PLEASE CLICK HERE for detailed information on how to initiate international returns, including country-specific instructions and applicable fees.

1. General Returns

  • Items may be returned within 14 days of receipt for a refund of the merchandise value.

  • Returned items must be new, unused, and in original packaging to qualify for a refund.

  • Final sale merchandise is non-refundable.

  • Items not postmarked within 30 days or returned in damaged condition may receive a partial refund or be denied.

Return Shipping Fees:

  • $15 restocking fee applies to orders under $150.

  • 15% restocking fee applies to multiple-item orders or orders over $150.

Please note: a 15% restocking fee applies to all returned items (unless the return is due to our error or a defective product).

2. Pop-Up Event Sales

All sales made at pop-up events in California are final, as a portion of proceeds is donated to charitable causes.

3. Return Process

  • Returns must be initiated through our website, where detailed repackaging and labeling instructions will be provided.

  • Items must be securely packaged. Returns damaged due to inadequate packaging will not be eligible for a refund.

  • Buyers are responsible for return shipping costs.

  • Please do not send your purchase back to the manufacturer.

Mail your return to:
Baker Rowe
Attn: Returns
6444 E Spring Street, Suite 349
Long Beach, CA 90815

If you are shipping an item over $100, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.

4. Broken or Incorrect Items

  • Damaged or incorrect items must be reported within 14 days of delivery, including photos and packaging details.

  • If your order arrives damaged, please email customerservice@bakerrowe.com with supporting images.

  • Once reviewed, we will provide return or replacement instructions.

5. Refund Policy

  • Delivery fees are non-refundable.

  • No price adjustments will be made after purchase.

  • Refunds are typically processed within 3–5 business days after approval.

  • Gift receipt refunds will be issued as store credit only.

  • Refunds will be issued to the original method of payment, minus applicable restocking or shipping fees.

If you haven’t received a refund yet, please check your bank or contact your card provider — processing times may vary. For further assistance, email laura@bakerrowe.com.

6. Holiday Merchandise Returns

  • Holiday items must be returned before the respective holiday:

    • Halloween: Return deadline – October 30th

    • Christmas: Return deadline – December 23rd

  • Returns received after these dates are final sale.

  • Bethany Lowe, Katherine’s Collection, and Spicewalla merchandise are final sale and non-refundable.

7. Preordered Holiday Merchandise & Partial Payments

  • Partial payments are currently accepted only from U.S. and Canadian customers.

  • If you are outside these regions and wish to preorder, please contact customerservice@bakerrowe.com with your item list and shipping destination.

  • Partial payments for preordered holiday merchandise are non-refundable. These deposits secure production and cannot be refunded if the order is canceled.

  • Final payment (remaining 50%) is due 10 business days before shipping. Orders will not ship until paid in full.

  • If you need to update your shipping address or make alternative arrangements, please contact customerservice@bakerrowe.com as soon as possible.

8. Gifts

  • If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

  • If the item was not marked as a gift or shipped to the purchaser, refunds will be issued to the original buyer.